The DanceNetwork.com.au Customer Service Policy covers
10 commitments which demonstrate our aim to achieve
the highest standards of customer service.
Should DanceNetwork.com.au fail to deliver on these
commitments, a penalty will be made in the form of a
discount to the customer. Our customers include our
Members and advertisers who have a presence on our website.
| |
Access: |
| 1. |
We will provide customer
service via email info@DanceNetwork.com.au or by
contacting us on 9518 7238 during working hours. |
| 2. |
We will respond to all written
customer enquiries/complaints within 5 working days
either by phone/fax/email/mail. |
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Personal
Information: Privacy, Access & Correction. |
| 3. |
We will take reasonable
precaution to guard all personal information from
unauthorized access. |
| 4. |
We will only pass on your
information as per your consent. |
| 5. |
We will strive to keep your
information as accurate and up-to-date as possible
with your assistance. |
| |
Member
Guarantees: |
| 6. |
We guarantee that if we
do not go on-line within 60 days of December 1st,
2003 that we will offer a full refund of any payments
made. |
| 7. |
We guarantee that if DanceNetwork.com.au
should go offline at any time after the full Mastersite
launch, members will be refunded on a pro-rata basis. |
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Reinvesting
in Dance: |
| 8. |
Our business is to generate
you new business. We will put a percentage of profits
into the promotion of DanceNetwork.com.au to the
general public and to other dance related businesses. |
| 9. |
Through DanceBank, we will
put a percentage of our profits towards the development
of talented dancers and improving community access
to dance. |
| |
Penalties: |
| 10. |
With the exclusion of the
Member Guarantees, you have the right to request
the equivalent of a 5% discount on a 12 month basic
subscription if you believe we have failed to meet
any of the commitments outlined in this Policy. |
